Services

Software maintenance and ongoing support

We maintain, monitor and evolve your application after launch: web and mobile app support, feature evolution and SLA-backed response times, with a team in your time zone.

See pricing

Ongoing maintenance

Dependencies up to date, security patches and bug fixes for your application.

Feature evolution

New features and improvements on your product, prioritized with you in stages.

Monitoring and alerts

We watch uptime and performance with alerts to catch issues before your users do.

SLA during business hours

Contractual response times during Colombian business hours (aligned with US Eastern), by severity.

Dedicated team

Constant capacity: a continuous team on your product from USD $2,500/mo.

Direct communication

You talk directly with the engineering team—no intermediaries, same time zone as the US East Coast.

What's included

Investment

15–20% of project value per year · Dedicated team from USD $2,500/mo

Detailed quote based on your project scope.

Frequently asked questions

How does the response SLA work?

We agree on contractual response times by incident severity, with support during Colombian business hours (Monday to Friday, aligned with US Eastern). Critical incidents get the highest priority within that window.

Can you support an app you didn’t build?

Yes. We start with a technical audit of the codebase and infrastructure to understand the project’s real state, then propose a support plan with clear scope and pricing.

What’s the difference between the support plan and a dedicated team?

The support plan (15–20% of project value per year) covers maintenance, monitoring and fixes on what’s already built. The dedicated team (from USD $2,500/mo) is continuous development capacity to ship new features every month. Both can be combined depending on your product’s stage.

Does the support plan include new features?

The support plan includes minor adjustments and improvements. Larger features are quoted separately or covered by a dedicated team, depending on the volume of work you need.

Ready to talk about your project?

Tell us what you need and we'll reply within 24 hours with next steps.